| In the last several years, consumers have | | | | procedure, and will provide phone support if |
| been turning away from natural diamonds and | | | | you should have any questions (with the |
| buying man-made diamond jewelry. There are | | | | exception of ASHA - they have no phone |
| several companies leading the diamond | | | | customer service department; questions must |
| simulant industry: ASHA, CARAT, Russian | | | | be submitted via email). ASHA allows 14 days |
| Brilliants, and Diamond Nexus Labs. Each | | | | to submit an exchange, and somewhat cheekily |
| company has different policies for returns, | | | | specifies that after 14 days the company |
| exchanges, and guarantees. | | | | would be serving as your 'personal jewelry |
| | | | library' if they still permitted exchanges. |
| How Much Time Do I Have? | | | | CARAT allows you to decide on an exchange |
| | | | within 7 days, minus a 10 percent restocking |
| You scroll through the various sites and | | | | fee. Russian Brilliants will also exchange |
| decide on a piece of lab-created diamond | | | | within 7 days. Diamond Nexus Labs has no |
| jewelry, order, and wait for it to arrive. | | | | qualms about processing your exchange free of |
| Now that it's here, decide quickly if you | | | | charge, no hassle or re-stocking fee, for a |
| need to take any further action if you | | | | full 30 days. |
| ordered from Russian Brilliants, because they | | | | |
| have a seven day refund policy (minus | | | | Ring Resizing |
| shipping costs). You have more than a week if | | | | |
| you ordered from ASHA, with their policy | | | | When ordering a synthetic diamond ring, each |
| being 14 days from the day you receive your | | | | company has a different policy regarding |
| shipment. If you choose to go with CARAT you | | | | resizing the ring. This comes up quite |
| have 30 days to return the package but you | | | | frequently with weight loss or gain or simply |
| must notify them within 7 days that you | | | | an error in size selection. Russian |
| intend to return the shipment, however you | | | | Brilliants will resize your ring for a small |
| will have to return your purchase to China, | | | | fee. Carat does not indicate what their |
| as that is where they are based. With | | | | resizing policy is, and Diamond Nexus Labs |
| Diamond Nexus Labs, you have a full 30 days | | | | will resize your ring, free of charge, within |
| to inspect and enjoy your lab-created diamond | | | | 30 days of your purchase. ASHA encourages you |
| jewelry. Additionally, only with Diamond | | | | to take your ring to a local jeweler; |
| Nexus Labs is it acceptable to actually wear | | | | however, if you find that you cannot find |
| your jewelry; both CARAT and ASHA state in | | | | someone else to do it, they charge $35 to |
| their policy that the items must be returned | | | | size white gold and $55 for platinum. |
| unworn. | | | | |
| | | | Lifetime Guarantees |
| Returns | | | | |
| | | | Russian Brilliants and CARAT each warranty |
| If you want the merchandise to be simply | | | | their lab-created diamond products against |
| returned, each company will do their best to | | | | color changes for a lifetime. ASHA has |
| accommodate you. ASHA will charge a 10 | | | | recently withdrawn their offer of a lifetime |
| percent restocking fee, as will CARAT. Keep | | | | warranty. They claim that the stones that |
| in mind that with CARAT you will need to deal | | | | were returned to them were due to customer or |
| with customs for a return because they are | | | | jeweler negligence. Diamond Nexus guarantees |
| based in China. This also means any phone | | | | that if any Diamond Nexus Labs gemstone ever |
| inquiries must be handled during their | | | | fades, discolors, or becomes damaged, a free |
| business hours (the middle of the night in | | | | replacement will be granted. They |
| the United States). Russian Brilliants are | | | | additionally ensure a free replacement if the |
| vague about their return policy, while | | | | stone is ever lost from its setting! |
| Diamond Nexus Labs extensive return policy | | | | |
| details a no-hassle, no-questions-asked | | | | Clearly not all companies offering |
| policy. Simply place a note with your request | | | | lab-created diamonds are equal, and customer |
| and your contact information in the package. | | | | service policies run the gamut from excellent |
| | | | to sub-standard. Now that you are prepared to |
| Exchanges | | | | shop around for diamond simulant jewelry with |
| | | | the guarantee information at your fingertips, |
| Your diamond simulant selection may be | | | | you can enjoy browsing and selecting all the |
| beautiful, but not what you expected from a | | | | gorgeous synthetic diamond jewelry you |
| picture. If you should wish to purchase | | | | desire. |
| something else, each company has a different | | | | |