Diamond Simulant Jewelry: A Comparison Of Company Guarantees

In the last several years, consumers have beenquestions (with the exception of ASHA - they
turning away from natural diamonds and buyinghave no phone customer service department;
man-made diamond jewelry. There are severalquestions must be submitted via email). ASHA
companies leading the diamond simulant industry:allows 14 days to submit an exchange, and
ASHA, CARAT, Russian Brilliants, and Diamondsomewhat cheekily specifies that after 14 days
Nexus Labs. Each company has different policiesthe company would be serving as your 'personal
for returns, exchanges, and guarantees.jewelry library' if they still permitted exchanges.
How Much Time Do I Have?CARAT allows you to decide on an exchange
You scroll through the various sites and decide onwithin 7 days, minus a 10 percent restocking fee.
a piece of lab-created diamond jewelry, order,Russian Brilliants will also exchange within 7 days.
and wait for it to arrive. Now that it's here, decideDiamond Nexus Labs has no qualms about
quickly if you need to take any further action ifprocessing your exchange free of charge, no
you ordered from Russian Brilliants, because theyhassle or re-stocking fee, for a full 30 days.
have a seven day refund policy (minus shippingRing Resizing
costs). You have more than a week if youWhen ordering a synthetic diamond ring, each
ordered from ASHA, with their policy being 14company has a different policy regarding resizing
days from the day you receive your shipment. Ifthe ring. This comes up quite frequently with
you choose to go with CARAT you have 30weight loss or gain or simply an error in size
days to return the package but you must notifyselection. Russian Brilliants will resize your ring for a
them within 7 days that you intend to return thesmall fee. Carat does not indicate what their
shipment, however you will have to return yourresizing policy is, and Diamond Nexus Labs will
purchase to China, as that is where they areresize your ring, free of charge, within 30 days of
based. With Diamond Nexus Labs, you have a fullyour purchase. ASHA encourages you to take
30 days to inspect and enjoy your lab-createdyour ring to a local jeweler; however, if you find
diamond jewelry. Additionally, only with Diamondthat you cannot find someone else to do it, they
Nexus Labs is it acceptable to actually wear yourcharge $35 to size white gold and $55 for
jewelry; both CARAT and ASHA state in theirplatinum.
policy that the items must be returned unworn.Lifetime Guarantees
ReturnsRussian Brilliants and CARAT each warranty their
If you want the merchandise to be simplylab-created diamond products against color
returned, each company will do their best tochanges for a lifetime. ASHA has recently
accommodate you. ASHA will charge a 10 percentwithdrawn their offer of a lifetime warranty. They
restocking fee, as will CARAT. Keep in mind thatclaim that the stones that were returned to them
with CARAT you will need to deal with customswere due to customer or jeweler negligence.
for a return because they are based in China. ThisDiamond Nexus guarantees that if any Diamond
also means any phone inquiries must be handledNexus Labs gemstone ever fades, discolors, or
during their business hours (the middle of the nightbecomes damaged, a free replacement will be
in the United States). Russian Brilliants are vaguegranted. They additionally ensure a free
about their return policy, while Diamond Nexusreplacement if the stone is ever lost from its
Labs extensive return policy details a no-hassle,setting!
no-questions-asked policy. Simply place a noteClearly not all companies offering lab-created
with your request and your contact information indiamonds are equal, and customer service policies
the package.run the gamut from excellent to sub-standard.
ExchangesNow that you are prepared to shop around for
Your diamond simulant selection may be beautiful,diamond simulant jewelry with the guarantee
but not what you expected from a picture. If youinformation at your fingertips, you can enjoy
should wish to purchase something else, eachbrowsing and selecting all the gorgeous synthetic
company has a different procedure, and willdiamond jewelry you desire.
provide phone support if you should have any